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Policies

Policies & Procedures

I understand that unanticipated events occur in everyone's lives. Unforeseen events such as sick children, car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.

 

In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists' time, we have adopted the following policies:

 

ARRIVAL TO YOUR SESSION

Please arrive for your appointment(s) 15 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client forms, change and prepare for the service. All services offered have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule.  Every client is important to us and since our sessions are for the full allotted time billed we want to be able to keep everyone on schedule which helps keep everyone’s lives a little more stress free.

 

CANCELLATION POLICY

Cancellations must be made 4 hours prior to the appointment time. Any cancellations made after the 4 hour time period will be charged the full price of the service booked due to limited availability. No Exceptions (unless in case of emergency)

 

 LATE ARRIVAL POLICY

To be fair and courteous to our other clients and staff, appointments will be automatically cancelled 15 minutes after scheduled start time and charged according to cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.

 

SEXUAL MISCONDUCT

Sexual misconduct is forbidden. Client understands that any illicit or sexually aggressive remarks, advances or gestures will result in the immediate termination of the session and client will be liable for full payment of the scheduled appointment.

 

REFUND POLICY

We do not offer refunds on payments or deposits made to reserve chair massage, massage services, or any type of out-call services.

 

SICKNESS POLICY

Both massage therapists and clients are vulnerable to infections and given that we ask clients to cancel appointments when they are feeling unwell and we will do the same for you. If you have any of the following contagious illnesses the massage session will be rescheduled: Cancellation fees will be waived do to sickness if appointment is rescheduled.

Diarrhea, Vomiting, Fever, Sore Throat, Poison Ivy, Flu, Chicken Pox, Head Lice, Impetigo, Ringworm, Common Cold and anything that is or could be contagious, please reschedule your appointment.

We would like to request that children under 13 not receiving services are not left unattended during your service.

 

SCOPE OF PRACTICE

Lisa Williams, LMT and Deanna Hawkins, LMT are licensed professionals and as such, are held to the highest standards of the American Massage Therapy Association.

Massage Therapy is a profession in which the scientific manipulation of the soft tissues of the body for the purpose of normalizing those tissues and consists of manual techniques that include applying fixed or movable pressure, holding, and/or causing movement of or to the body, with the intention of positively affecting the health and well-being of the client.

Massage Therapists do not diagnose illness, disease or any other physical or mental disorder. As such, the massage therapist does not prescribe medical treatment or pharmaceuticals nor is any spinal adjustment performed. Massage therapy is not a substitute for medical attention, and it is essential that all health information provided be true and correct.  Nor are they allowed to provide treatment for a specific condition without a doctor's supervision. The massage therapist is required to refer you for diagnosis and to follow the recommendations of your physician.

 

RESPECT FOR CLIENT NEEDS AND BOUNDARIES

The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave; the therapy door is never locked.

The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.

Occasionally, an emotional response to massage occurs. If this happens, it is okay to express your feelings in our safe, non-judgmental environment - or you may request privacy and end the session.

 

PROFESSIONAL BOUNDARIES

Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities if the therapist chooses, under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.

The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained. Also, low back, hip & gluteal area will be massaged only with permission and can be worked through the draping if requested.

Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. On rare occasions an involuntary sensual response to massage is natural and will subside on its own in a few moments.

We do not massage anyone under the age of 18 without a signed intake form from parent/legal guardian.  Parent must be present for every session and must be the one to schedule the appointment(s).   Parent/legal guardian must be present in the room for anyone under the age of 18.

We have the right to refuse service and therapist or client may end the session at any time.  If therapist ends session due to Sexual Misconduct full payment is due.

If the therapist feels at any point their safety is compromised, the session will be stopped immediately, authorities may be called and full payment is due.

 

CONFIDENTIALITY AND CONVERSATION

The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.

We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private or sexual nature.

 

EXISTING AND NEW MEDICAL CONDITIONS

It is the responsibility of the client to keep the massage therapist informed of any medical treatment or medications currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that massage may be performed.

The client must also keep the massage therapist informed of any changes in health conditions.

These policies and procedures are subject to change at any time.